Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help…

1. Returns and Exchanges

You have 7 calendar days to return an item from the date you received it. Shipping of returns/exchanges will be at your own cost.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

If you are eligible for a refund, the cost of shipping will be deducted from your refund and we will initiate a refund to you via EFT.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

We don’t guarantee that we will receive your returned item.

Sale items (if applicable)

• Sale items cannot be returned, exchanged or refunded.

 3. Shipping 

Shipping costs are non refundable.

You will be responsible for paying for your own shipping costs for returning/exchanging your item.

Contact Us

If you have any questions on how to return your item to us, contact us : hello@knottedties.co.za